All orders are carefully processed within 1–2 business days. Once shipped, delivery typically takes 7–12 business days depending on your location.

We work with trusted carriers to ensure your order arrives safely and on time.

Yes! We offer free shipping on all orders over €75.

Absolutely. All orders include Track & Trace. You will receive a tracking number via email as soon as your order has been shipped.

During high-demand periods, shipping times may be slightly extended. We appreciate your patience and are working hard to get your order to you as quickly as possible.

If you have concerns about your delivery, please contact us at info@avera-official.com.

We strongly recommend using our Size Guide before placing your order. Measure your waist and hips accurately and compare them to the chart provided on each product page.

Choosing the right size ensures the best fit, comfort, and shaping results.

If you are between sizes, we recommend choosing the larger size for optimal comfort and fit.

Shapewear is designed to provide gentle compression and support. It should feel snug and supportive, but never painful or restrictive.

If your shapewear causes discomfort, restricts breathing, or leaves deep marks, it may be too small. We recommend sizing up for a more comfortable fit.

Yes. Items must be unworn, unused, and in their original packaging to be eligible for return. Returns must be initiated within 14 days of delivery.

Please contact us at info@avera-official.com to start your return.

Yes, we offer exchanges for eligible items. Exchanges are prioritized over refunds to ensure you receive the perfect fit.

Please reach out to us at info@avera-official.com to arrange an exchange.

We sincerely apologize if your item arrives damaged. Please contact us at info@avera-official.com within 48 hours of delivery and provide clear photos of the item and packaging.

Each case is reviewed individually, and we will offer a replacement or suitable solution once verified.

No. For hygiene reasons, worn shapewear cannot be returned or exchanged.

We encourage you to try on your shapewear carefully over clothing before removing tags or wearing it.

Hand washing is recommended to preserve the quality and elasticity of your shapewear.

If machine washing, use cold water (max 30°C), select a delicate cycle, and always air dry. Do not tumble dry or use bleach.

With proper care, your shapewear will maintain its elasticity and compression over time. Following our care instructions will help extend the life of your garment.

We're here to help! You can reach us at:

Email: info@avera-official.com

We also offer WhatsApp support for your convenience. Our team responds within 24–48 business hours.